Labor Force (Worker's) Update: Spanish-Language Contact Center Solutions May Further Philippines Outsourcing Success

Spanish-Language Contact Center Solutions May Further Philippines Outsourcing Success: "The president of the Contact Center Association of the Philippines (CCAP), Benedict Hernandez, said in a press briefing on Monday during the Association’s two-day annual summit, that while CCAP expects the contact center market in the Philippines to grow 15 percent annually, with revenues growing to $14.7 billion and employment reaching 816,000 in five years, the country is struggling right now to supply the qualified workforce necessary to hit these numbers.

According to Business World Online, Hernandez said, 'We have the opportunity to double [revenues and workforce] in the next five years ... [as] there is an existing and growing demand.' Meanwhile, CCAP director Rainerio M. Borja said the Philippines call center industry’s main market remains the United States, accounting for 88 percent of the market, Business World reported.

Given those two facts, it would make sense for the Philippines to further develop its Spanish-language contact centers skills along with the skills of its workforce to staff those call centers. That’s because statistics indicate that the number of Spanish speakers in the United States is growing at a rapid pace."